Product Description
This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis’ experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line…. More >>
Beyond “Hello”: A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Beyond “Hello”: A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Posted 27 Mar 2010
Category General
Category General
The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Posted 27 Mar 2010
Category General
Category General
Product Description
The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises “as is” in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer’s job easy. Trainers who, as part of their customer training program, want to give to each participant a brief, motivational handbook reinforcing many of the ideas behind the training activities can obtain copies of the authors’ accompanying book… More >>
The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Posted 27 Mar 2010
Category General
Category General
- ISBN13: 9780471702863
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry…. More >>
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
LAMPS BEAUTIFUL “Contemporary Lamps, Modena Mini Pendant by Kichler”–Excellent Customer Service–See our Feedback
Posted 27 Mar 2010
Category General
Category General
- Brushed Nickel finish with Satin-etched cased opal glass.
- 7.5H x 3.5W with an overall height of 44.5.
- Takes one 100 watt bulb.
- Comes with 3 of stem segments.
Product Description
If you would like an idea how we value our customers, please read our Amazon feedback…. More >>
LAMPS BEAUTIFUL “Contemporary Lamps, Modena Mini Pendant by Kichler”–Excellent Customer Service–See our Feedback
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Posted 27 Mar 2010
Category General
Category General
- ISBN13: 9780814472903
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role. Featuring interactive lessons that can be adapted for any type of business and for any type of trainee, this ready-to-use guide addresses important customer service areas including: * making a good first impression * projecting a positive attitude * communicating effectively through verbal, nonverbal, and listening skills * developing trust, establishing rapport, … More >>
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
The World of Customer Service
Posted 27 Mar 2010
Category General
Category General
Product Description
For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities…. More >>
The World of Customer Service
Great Customer Service on the Telephone
Posted 27 Mar 2010
Category General
Category General
- ISBN13: 9780814477953
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone–from salesperson to manager to secretary–how to treat it as a service tool that directly impacts on company profits…. More >>
Great Customer Service on the Telephone
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Posted 27 Mar 2010
Category General
Category General
- ISBN13: 9780814471715
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way. All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the “Customer Experience Cycle,” Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organizati… More >>
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
The Wonderful World of Customer Service at Disney
Posted 27 Mar 2010
Category General
Category General
Product Description
Dedicated to those who would love to make their work environment as polished and customer-friendly as a day at Disney, The Wonderful World of Customer Service at Disney is a celebration of great business practices that can be applied to any service organization. See it from the eyes of J. Jeff Kober, a foremost leader in the best business practices of not only Disney, but some of the best world-class organizations…. More >>
The Wonderful World of Customer Service at Disney
Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!, Completely Revised and Expanded
Posted 27 Mar 2010
Category General
Category General
- ISBN13: 9780071625791
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today’s unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today’s savvy customer Adopting a… More >>
Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!, Completely Revised and Expanded